27 June 2005

tip, part 2

Remember that when a customer service rep tells you something that doesn't seem right, it's quite possible it isn't. Call back and phrase your question differently to someone else.

I called back to get more info on how to follow through with canceling by fax and such only to find out they could send me a proof of creditable coverage letter that would reflect the fact that I'm currently covered. So, having called in a favor to have the fax received elsewhere, I know have the letter I need. Finished the application and just got back from faxing it off. It's the best I can do under the circumstances, so I am relieved that it is again (for a while) out of my hands.

May be time to hit a matinee: it's damn hot today.

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